When you are locked out, start with safety and an exact location. The right details help dispatch check the request without promising a route or arrival time before it is confirmed.
Deal with immediate danger first
If a child, vulnerable person or pet faces immediate danger, call 911 or local emergency services. Locksmith dispatch is not a substitute for first responders.
Give the exact service address
Share the street address and the best way to identify the entrance or vehicle. Mobile service is confirmed against the exact location and the current technician route.
Describe what is locked
For a home, identify the entrance and whether the key is lost, broken or inside. For a vehicle, give the year, make and model; for a business, describe the door and hardware problem.
Be ready to confirm authorization
The person requesting entry should be able to establish their connection to the property or vehicle. Tell dispatch if a manager, tenant or vehicle owner needs to be present.
Ask about the plan before work begins
Confirm the expected scope and estimate before authorizing service. If keys were lost or access may be compromised, ask separately whether rekeying or replacement should be considered after entry.
Need service instead of a guide?
For service across Greater Sacramento, call with your exact city, address and lock, door, safe or vehicle details.